Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify customer needs and provide effective solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address escalated issues.
• Provide product/service information and assist customers with troubleshooting.
• Follow established policies and procedures to ensure consistent service quality.

Qualifications:

• Previous experience in customer service or a similar role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to stay organized and manage multiple tasks at once.
• Comfortable working with computer systems, CRM tools, and communication platforms.
• Positive attitude with a customer-first mindset.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.